Talk to us.
We route by topic so your message lands with whoever can actually answer it. Pick the one that fits — and if none do, support will forward it.
Support
Trouble with a workflow, a device that will not pair, a run that failed. Include the workflow id, the failing run id, what you expected and what happened.
Pro: 24-hour SLA. Team: 4-hour SLA.
support@smartordercapture.comSales
Team and Enterprise plans, shared workflow libraries, role-based access, audit log export, or a rollout across a field team.
Tell us team size and what you are automating.
support@smartordercapture.comSecurity disclosure
Found a vulnerability? Report it privately first. We will not pursue action against good-faith research that respects user data and gives us time to fix.
See /.well-known/security.txt
security@smartordercapture.comReport abuse
A marketplace template, workflow or user violating the Acceptable Use Policy. The form captures the identifier we need to find it.
Triaged within one business day.
Open the report formLegal and copyright
Contracts, disputes and formal notices. For copyright takedowns and counter-notices, follow the DMCA process — it has requirements a plain email will not satisfy.
DMCA notices: dmca@smartordercapture.com
legal@smartordercapture.comPrivacy and data requests
Access, export, correction or deletion of your personal data. You can also self-serve: Settings → Data export, and Settings → Account → Delete account.
See the Privacy Policy for the full rights list.
privacy@smartordercapture.comPostal address
SmartOrderCaptureAttn: Legal Department[street address][city], Florida [ZIP]United StatesBefore you write
Most support questions are answered in the FAQ or Troubleshooting— including pairing failures, taps that miss their target, and checkout that returns without upgrading.